Help / FAQ
Last updated: December 31, 2025
Here are answers to common questions.
How do I get started?
After logging in, you can join a space from the lobby.
My camera or microphone doesn't work.
Check your browser permissions and reload the page if necessary.
The connection is unstable.
Please review your network environment and stop other heavy network usage.
How can I cancel a paid plan?
You can cancel from the subscription page.
Are refunds available?
We do not provide prorated refunds as a general rule.
How can I contact support?
Please use the email address listed on the contact page.
If your issue is not resolved, please contact us.
Go to the contact page